Guide: How to Get a Job at Intercom

About this guide

These pages are meant to provide helpful information about how to get a software engineering, product manager, data science, and designer job at Intercom. Being prepared and knowledgeable is a key to every step of the hiring process. You can tab through each part of the guide to see information that can be helpful to your stage from office location for those trying to figure out if a company has a presence in your city of choice to real world interview questions.

These guides contain much of the same information we have Pathrise fellows review before they apply or interview for a job with Intercom for roles including Software Developer, Mobile Developer, Software Engineer, Web Developer, Software Architect, Computer Programmer, Machine Learning Engineer, Data Scientist, Data Analyst, Data Engineer, Product Designer, UI Designer, UX Designer, Experience Designer, Web Designer, Product Manager, and Technical Product Manager and other tech, data, and product related roles.

We hope you find these helpful and if you have content that you think we should add or think we got anything wrong, please email us at [email protected] and let us know.

Get Hired

Inside Scoop

Some issues with disconnect between product and the rest of the company strategy as well as between the SF engineering team and the other engineering teams
Low confidence in management and leadership
Salary for engineers is middle of the pack, salary for marketing is on the very high end of the spectrum

Interview

Interview Process

The interview process for a software engineer takes 1-4 weeks

Stage 1: Phone screen with recruiter
Stage 2: Take home coding assignment on a partially functioning system
Stage 3: Algorithmic/coding interview via Skype
Stage 4: Culture interview
Stage 5: Onsite interview with all-day coding challenge and possible presentation

The interview process for a data scientist can takes 3-4 weeks

Stage 1: Phone interview with data science/analytics/finance lead
Stage 2: Phone screen with recruiter
Stage 3: Homework assignment
Stage 4: Onsite interview

The interview process for a product manager can take 3-4 weeks

Stage 1: Phone interview with hiring manager
Stage 2: Phone screen with recruiter
Stage 3: Homework assignment
Stage 4: Onsite interview

Interview

Interview Questions

What's your opinion of a well-designed product and why?
Tell me about a time when you had a big feature to deliver (estimated time > 1 month). How did you tackle the problem?
Write some code to flatten an array.
We have a list of customers with their geographical coordinates in a json formatted text file, find closest 100 customers to our office.

Do a competitive analysis and come up with a solution to increase competitiveness.
What are apps that you like and why?
What team would you assemble to get your solution implemented assuming unlimited resources?
Draw out the structure/design of a popular app

What do you think about the current messaging app scene?

Culture

About Intercom

Mission

We’re dedicated to solving the problems internet businesses face when talking to customers—by helping them better connect in authentic, human ways. Since 2011, we’ve been fundamentally changing how the industry works, influencing and replacing legacy systems as we go.